Can I cancel due to Corona / Covid-19?
Yes of course you can.
For bookings made before March 25, 2020, our usual, customer-friendly cancellation policy applies: Up to 3 days before departure, you may cancel Cat Cocos ferries. For Cat Rose ferries, the time limit is only 1 day.
To cancel, send us an email with your booking number. The money will be refunded immediately.
For bookings made after March 25th, 2020 there is a 10% cancellation fee because unfortunately we are faced with people taking advantage of us, simply booking and then cancelling again after some days or weeks, free of charge. We had to put a stop to that, please understand.
As soon as the situation returns to normal, we will also return to our usual cancellation policy.
I want to go from Mahé to La Digue (or vice versa). Are there only the indicated direct connections or can I also go at other timings?
Apart from the direct ferries, there are also connections via Praslin. The ferries are generally coordinated, but at times you may have to wait on Praslin a little bit for your onward connection.
If you arrive from Mahé and wish to continue to La Digue, 15 minutes transfer time will be sufficient. The Cat Rose ferry will wait for all connecting passengers.
For details of all connections please see the timetables of Cat Cocos and Cat Rose ferries.
When should I book?
Please do yourself a favor and book as early as possible! Short-term bookings are possible, but for organizational reasons we can not 100 % guarantee that the seats are really available if booked on very short notice.
Kindly note: Our tickets may be cancelled or modified up to 72 hours before departure, without fee. So you risk nothing by booking well in advance.
Ferries are often fully booked or the desired booking class is no longer available. This wouldn’t be a good start for your Seychelles holidays, right? So please book as far in advance as possible!
How do I book? And can I book several ferries at the same time and pay only once?
We have an easy shopping cart system. So you start by choosing the first ferry (for example, Mahe-Praslin). Click on “Book now” and then you enter the travel date, select the departure time and on the next page the class and the number of passengers. You will then see this ferry trip in the shopping cart.
Next, do not click on “Pay now”, but instead select the following trip (for example, Praslin-La Digue) by clicking “add another trip” in the shopping cart.
Again select departure date/time and on the next page the class and the number of passengers.
As a result, you will see the two selected trips (Mahe-Praslin and Praslin-La Digue) in the shopping cart.
Then select the next trip (for example, La Digue-Mahe) by clicking “add another trip” in the shopping cart.
You may always make changes to the individual journeys directly in the shopping cart by clicking on the “change” button. To delete a trip from the shopping cart click the “remove” button. If all ferry trips in the shopping cart are correct, then enter your payment details (click the credit card symbol to reveal entry fields), tick the box “Accept our terms and conditions” and we will send you the vouchers to your e-mail address in a few moments.
What are the luggage allowances when I book with you?
Lucky you, we have a special deal with the ferry companies.
These are the luggage allowances if you book your ferry tickets with SeyFerry:
Economy class: 30 kg free allowance + 15 kgs extra for special sports equipment *). Excess luggage is payable (2 € per kg).
Business class: 40 kg free allowance + 15 kgs extra for special sports equipment *). Excess luggage is payable (2 € per kg).
Additionally, 1 piece of cabin luggage with dimensions not exceeding 50x30x20 cm is allowed.
The above applies to all ticket categories, even to free babies’ tickets.
*) Note: The special sports equipment allowance does not apply to bags (e.g. golf and diving) but to sport equipment like surf boards, SUP or canoe / kayak and sails only!
For bicycles the price is 100 SCR per bike and trip, payable on site.
Luggage regulations are subject to change.
I arrive at the airport at X o‘clock. Can I reach the ferry at Y o’clock?
Calculate with 45 to 60 minutes for immigration procedures and baggage delivery, then about 15-20 minutes by taxi to the port, traffic permitting.
You should be at the ferry jetty at least 15 minutes (30 minutes when Covid-19 regulations are in place) before departure to allow for luggage check-in and collection of the pre-printed tickets. The check-in of the ferry ends 5 minutes before departure.
The online booking system is not accepting my credit card!
Our online payment system no longer supports the Internet Explorer browser, considered obsolete by Microsoft. As it is no longer conforming to modern standards, it is insecure for online payments.
Please open the site with another browser (Chrome, FireFox, Edge or other) and you should have no problems to book your Seychelles ferries online.
If the problem still persists and you are unable to book, please e-mail us with all the necessary information to make your reservation (date / time / trip / class / full name of the passengers and date of birth of children, if any).
We also offer bank wires as payment method at checkout.
How long does the ferry crossing from Mahé to Praslin and La Digue take?
In general, Seychelles ferries are on time. Delays are extremely rare.
These are the crossing times:
Mahé – Praslin: 1 hour
Mahé – La Digue: 1.5 hours
Praslin – La Digue: 15-20 minutes
Do you offer a shuttle bus from/to Mahé Int’l airport?
Yes we do and the shuttle bus from the airport leaves at the following times:
Monday – Friday at 09:00 and 15:00
Saturday at 05:45, 09:00, 10:00 and 15:00
Sunday at 08:00, 09:30 and 15:00
This bus shuttle service is only bookable in connection with an international flight!
Approximate travel time between the airport and the ferry jetty is 15-25 minutes (depending on traffic).
Please make sure that your arrival flight time matches the shuttle bus timings.
The shuttle bus from the ferry jetty to the airport leaves about 30 minutes after arrival of the ferry on Mahé.
Do you offer a shuttle bus on Praslin?
Sorry, there is NO shuttle bus between Praslin airport and the ferry jetty on Praslin.
You will have to take a taxi which will cost around 30-35 Euros, depending on your negotiating skills and demand.
I will fly from Praslin back to Mahe. When do I have to leave La Digue to get to Praslin airport in time?
You must check-in at Praslin Airport at least 1 hour before departure (please double-check this with Air Seychelles).
This means that you should leave La Digue about 2 hours before, because you have to take a taxi (about 15-20 minutes, 30 Euros) from the Praslin jetty to the airport.
If you take the ferry from Praslin to Mahe instead of the flight, you will save time and money.
Do I have to print the ticket vouchers?
For Cat Cocos tickets: It’s sufficient to show the ticket voucher on your mobile phone except when Covid-19 travel restrictions are in place. During these times, we will be sending you the boarding cards 2 days before departure, by email. If you are unable to print, no problem. You can pick them up at the relevant ferry jetty office. Details on that are in the email you will receive with your vouchers.
For Cat Rose tickets: We strongly recommend a printout.
I have not received my ticket vouchers yet!
You have received your ticket vouchers immediately after the successful payment. Please check your spam folder.
If they are not there either, you most probably had a typo when entering your email address during the booking process. Please send us an email and we’ll check for you.
Are there luggage facilities at the harbour?
At the Mahé ferry jetty, you will find a left-luggage office where you can leave your luggage for the day. It is open daily from 06:30 to 19:00 and is free. Overnight storage is not allowed.
Please confirm the opening hours on site, as they may be subject to change.
Alternatively, you can request to check in your baggage directly, which will be boarded by Cat Cocos staff, prior to departure.
On Praslin and La Digue, there is no luggage storage at the jetty. One possibility on Praslin would be at the Vallée de Mai National Park visitor center.