Posso annullare a causa del Coronavirus (Covid-19)?
Yes of course you can.
For bookings made before March 25, 2020, our usual, customer-friendly cancellation policy applies: Up to 2 days before departure (3 days on weekends), you may cancel Cat Cocos ferries free of charge. For Cat Rose ferries, the time limit is only 1 day.
To cancel, send us an email with your booking number. The money will be refunded immediately.
For bookings made after March 25th, 2020 there is a 10% cancellation fee because unfortunately we are faced with people taking advantage of us, simply booking and then cancelling again after some days or weeks, free of charge. We had to put a stop to that, please understand.
As soon as the situation returns to normal, we will also return to our usual cancellation policy.
Come si prenota?
We have an easy shopping cart system. So you start by choosing the first ferry (for example, Mahe-Praslin). Enter the travel date, select the class, departure time, etc.
You will then see this ferry trip in the shopping cart.
Next, do not enter your credit card details. Please click on “Add another booking” instead. Then you select the following trip (for example, Praslin-La Digue) from the popup.
Enter the travel date, select the class, departure time, etc.
You will then see this second ferry trip in the shopping cart also.
You may always make changes to the individual journeys directly in the shopping cart by clicking on the pencil symbol.
To delete a trip from the shopping cart click the cross.
If all ferry trips in the shopping cart are correct, then enter your credit card or bank details, tick the boxes “I agree” for accepting our terms and conditions and privacy policy and click “Pay now and confirm your booking”.
We will then create your ticket vouchers and send them by email to the email address you entered. You should receive the email within 1 minute. If you don’t find it, please check your spam folder.
Quando dovrei prenotare?
Please do yourself a favor and book as early as possible! Short-term bookings are possible, but for organizational reasons we can not 100 % guarantee that the seats are really available if booked on very short notice.
Kindly note: Our tickets may be cancelled or modified up to 72 hours before departure, without fee. So you risk nothing by booking well in advance.
Ferries are often fully booked or the desired booking class is no longer available. This wouldn’t be a good start for your Seychelles holidays, right? So please book as far in advance as possible!
Quanto bagaglio posso portare a bordo?
Lucky you, we have a special deal with the ferry companies.
These are the luggage allowances if you book your ferry tickets with SeyFerry:
Economy class: 30 kg free allowance + 15 kgs extra for special sports equipment.
Business class: 40 kg free allowance + 15 kgs extra for special sports equipment.
Additionally, 1 piece of cabin luggage with dimensions not exceeding 50x30x20 cm is allowed.
*) Please see our FAQ page for details!
Sto pianificando di prendere un volo da Praslin per tornare a Mahé. Quando devo lasciare La Digue per arrivare all’aeroporto di Praslin in tempo?
You must check-in at Praslin Airport at least 1 hour before departure. This means that you should leave La Digue about 2 hours before, because you have to take a taxi (about 15-20 minutes, 30 Euros) from the Praslin jetty to the airport.
If you take the ferry from Praslin to Mahe instead of the flight, you will save time and money.
Quanto dura la navigazione da Mahé a Praslin e La Digue?
In general, Seychelles ferries are on time. Delays are extremely rare.
These are the crossing times:
Mahé – Praslin: 1 hour
Mahé – La Digue: 1.5 hours
Praslin – La Digue: 15-20 minutes
