Ferry booking Terms and Conditions
“SeyFerry.com” (we) act as booking agents for ferries on the website www.seyferry.com (“the Site”).
We are long-standing official business partners of Cat Cocos and Inter Island Ferries, with excellent ties to them.
The following is the dreaded “small print” which our lawyers say we have to add.
However, PLEASE REST ASSURED THAT WE WILL ALWAYS HANDLE ANY ISSUE AS CUSTOMER-FRIENDLY AS POSSIBLE. WE WANT YOU TO BE HAPPY, because that’s what makes us happy too and happy customers make our business grow.
But here you go:
We act as a booking agent in respect of all bookings made on the Site. We have entered into contracts with the ferry companies and these contracts ensure that the ferry companies will act in the best possible way towards you, our customers. This means that in the highly unlikely event there is a problem with a customer’s booking, e.g. overbooking, changes to ferry schedules, and/or a mechanical problem with a ferry, the ferry company will seek to resolve the situation to your satisfaction at no added cost to you i.e. arranging another boat to transport the passengers. In the unlikely event that the ferry company cannot fulfil the customers’ requirements we will issue a full refund to you.
We undertake no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the suppliers of services whose products and services are sold through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a ferry company or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and we will be under no liability at all (whether in contract, tort or otherwise howsoever).
You accept that we have not in any way assembled your travel arrangements for you. Your travel arrangements and other services are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
By proceeding to book ferry services through the Site, you accept and understand that ferry schedules are subject to change without prior notice. By proceeding to book through the Site, you accept that you will indirectly be entering into a contract with the ferry company and therefore any claims or complaints should be made directly with the ferry company. In the event of any claims or complaints please also contact us at firstname.lastname@example.org.
You understand that we may not have conducted any quality or other checks on the ferry companies and we make no representations about the suitability of the services offered for sale through the Site. The inclusion or offering for sale of services does not constitute an express or implied endorsement or recommendation of such services. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the services offered for sale through us.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, We reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
If you Cancel, Amend or Change a booking
a) CAT COCOS:
All bookings can be amended up to 48 hrs prior to the departure date (72 hrs if amendment reaches us during weekends or public holidays). If you are already holding your boarding pass, this must be returned to Cat Cocos Sales office.
Should a change in travel fall within a higher/lower price category, you will be charged/refunded the difference in fare.
Within 48 hours of departure, dates/times may only be changed once without penalty. If you are already holding your boarding pass, this must be returned to Cat Cocos Sales office.
All date/time changes are subject to availability and ferry company approval.
Any additional changes, within 48 hours of departure, will be considered a cancellation and are subject to a 100% cancellation fee.
For changes or cancellations, you may contact Cat Cocos or our partners Creole Travel Services directly. Contact information will be detailed on your voucher which you will receive immediately after you make a booking. If you amend your booking, there may be an amendment fee levied by Cat Cocos (for the second change, the first change is free). In any event, if you fail to amend your booking in accordance with Cat Cocos’ amendment policy, you may be charged an amendment fee.
All ferry bookings can be cancelled up to 48 hrs prior to the departure date (72 hrs if the cancellation reaches us during weekends or public holidays) and will receive a full refund from SeyFerry.com. If you are already holding your boarding pass, this must be returned to Cat Cocos Sales office.
For cancellations within 48 hours of departure, and for No-Shows, tickets are 100% non-refundable although one free date/time change may still be possible, subject to availability and ferry company approval.
These cancellation policies override any of the ferry companies’ individual cancellation policies and all refunds will be made by us through the payment channel you chose when paying.
Should you fail to show up for a booked ferry service or other booking (e.g. shuttle bus) you will be considered as a ‘No-Show’.
In such cases, where no prior notification has given to the service provider, No-Shows will be considered as cancellations and are non refundable.
No-Shows and cancellations received less than 48 hours from the date/time of travel will receive no refund.
When booking the shuttle bus please make sure that your arrival flight time matches the shuttle bus timings.
When notifying the ferry company Cat Cocos or our partners Creole Travel Services of a cancellation or change, please copy the email to email@example.com so that we can process your refund (if applicable).
All necessary contact information is detailed on your voucher sent to you immediately after you made your booking.
b) CAT ROSE (INTER ISLAND FERRY):
If you haven’t yet exchanged your voucher against boarding cards at the ferry jetty, it is sufficient to notify us 24 hours before departure for a full refund.
However, if you already made the first leg of the trip (that will usually be Praslin – La Digue) and received the ticket for the return trip, then you must cancel this return trip at least 48 hours before departure by email to us, notify the ferry company Inter Island Ferry directly and return the unused ticket to them.
Changing of your departure date or time is easy (provided there are seats available for the new timings) and the change comes at no extra cost. Please contact either us or the ferry company directly, you will find contact details on your voucher and on the ticket.
All ferry tickets have to be paid for in full on this website. Alternatively. you may pay to our bank account which is only possible with enough time to allow for the bank transfer to go through.
We reserve the right to allocate a payment to a waiting invoice, so payments need not be matched with the invoices. So in the unlikely event that you have an unpaid invoice and an on account payment for another ferry trip, we may use your payment for the first unpaid ferry trip.
Site Content, Documentation and Booking information
We may modify the content of the Site and/or terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or terms.
Any information placed on the Site relating to service providers advertised on the Site including, but without limitation, details of the service provider, the facilities available, any details relating to any other services advertised on the Site have been provided by the ferry companies who are independent businesses and are not our agents or employees.
Such information does not constitute any advice or recommendation given by us and we shall not be held liable for inaccuracies or errors in the contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you.
We and our affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. We and our affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond our control.
As we act as a booking agent, we will have no responsibility for any errors in any documentation except where those errors were made by us.
To confirm a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 years when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
You will receive an email confirmation or your bookings.
PLEASE BOOK AS FAR IN ADVANCE AS POSSIBLE, TO AVOID BOOKED-OUT FERRIES! We cannot 100% guarantee confirmation of your Cat Cocos booking if it is made less than 72 hours before departure (96 hours on weekends), even if you received your voucher. This is due to the communication time necessary between us and the ferry companies. We usually work 7 days a week, but the ferry companies don’t. So again: we recommend to make your bookings as far in advance as possible.
Age and Responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You warrant that all personal information submitted during the booking process is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorize us to process all personal information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
The personal information that the Site collects shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it.
Before you travel
We are not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning the Seychelles.
It is your responsibility to ensure that you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. We shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.
We will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the ferry companies and/or by us to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond our control.
Complaints or issues
In the highly unlikely event that you have reason to complain or experience any problems with your ferry provider please inform their staff or management immediately, to enable them to take appropriate action. Kindly also contact us with the details; any company receiving multiple legitimate complaints will be removed from the Site.
Legislation and Courts of Jurisdiction
This agreement will be governed by Seychelles law and any disputes will be dealt with by the Seychelles courts.