Ferry booking Terms and Conditions
“SeyFerry” (we) act as booking agents for ferries on the website www.seychelles-ferry.com (“the Site”).
We are long-standing official business partners of Cat Cocos and Inter Island Ferries, with excellent ties to them.
The following is the dreaded “small print” which our lawyers say we have to add.
However, PLEASE REST ASSURED THAT WE WILL ALWAYS HANDLE ANY ISSUE AS CUSTOMER-FRIENDLY AS POSSIBLE. WE WANT YOU TO BE HAPPY, because that’s what makes us happy too and happy customers make our business grow.
But here you go:
We act as a booking agent in respect of all bookings made on the Site. We have entered into contracts with the ferry companies and these contracts ensure that the ferry companies will act in the best possible way towards you, our customers. This means that in the highly unlikely event there is a problem with a customer’s booking, e.g. overbooking, changes to ferry schedules, and/or a mechanical problem with a ferry, the ferry company will seek to resolve the situation to your satisfaction at no added cost to you i.e. arranging another boat to transport the passengers. In the unlikely event that the ferry company cannot fulfil the customers’ requirements we will issue a full refund to you.
We undertake no responsibility for, and are not liable for, the misrepresentations, breaches of contract, breaches of statutory duty or negligence of any of the suppliers of services whose products and services are sold through us. This means that in the event of you suffering personal injury, illness or death as a result of any act or omission of a ferry company or other supplier of services (or their employees or agents) or you having any complaint about the quality of the services provided or having any other complaint at all, your sole right of redress will be against the independent third party who provided such service and we will be under no liability at all (whether in contract, tort or otherwise howsoever).
You accept that we have not in any way assembled your travel arrangements for you. Your travel arrangements and other services are not a package and do not fall within the meaning of The Package Travel, Package Holidays and Package Tours Regulations 1992.
By proceeding to book ferry services through the Site, you accept and understand that ferry schedules are subject to change without prior notice. By proceeding to book through the Site, you accept that you will indirectly be entering into a contract with the ferry company and therefore any claims or complaints should be made directly with the ferry company. In the event of any claims or complaints please also contact us at firstname.lastname@example.org.
You understand that we may not have conducted any quality or other checks on the ferry companies and we make no representations about the suitability of the services offered for sale through the Site. The inclusion or offering for sale of services does not constitute an express or implied endorsement or recommendation of such services. We do not guarantee the accuracy of, and disclaim liability for any inaccuracies relating to the services offered for sale through us.
Where you, or any of the people that you are booking on behalf of, are in breach of any of the provisions of these Terms or contravention of any laws or rights of a third party, We reserve the right to cancel your booking without refund or compensation in any way and recover from you any costs incurred as a result of your behaviour.
COVID19 Ferry regulations
– As per Public Health Covid-19 regulations you may be asked to provide hotel name and room number. Refusing to give this information will preclude your trip.
– Passengers aboard ferries are to remain in their allocated seats, with movement permitted only to designated restrooms.
– Any change of assigned seat must be with the express approval of the Duty Captain.
– Passengers must wear face masks at all times. Eating on board is not permitted.
– On board service (food/drinks) is temporarily suspended.
– Passengers disembarking ferries are to maintain their masks affixed until the disembarkation and luggage collection is complete.
– Disposable masks are to be discarded in the provided bins only.
– A proper attire is required on board the ferry and clients not fully clothed (ex swimming suit) will not be accepted.
– Travel time between Mahé and Praslin is now 1 hour 15 minutes (before it was 1 hour).
CANCELLATION AND REBOOKING POLICY
a) CAT COCOS BOOKING AMENDMENTS
All bookings may be amended up to 3 working day(s) prior to the departure date.
Should a change in travel fall within a higher/lower price category or rate adjustment, you will be charged/refunded the difference in fare.
Within 3 day(s) before departure, dates/times may only be changed once, subject to availability and ferry company approval.
Any additional changes, within 3 working day(s) before departure, will be considered a cancellation and are subject to a 100% cancellation fee.
All amendments for passengers who are already in the Seychelles within 24 hours before ferry departure have to be done directly at the Cat Cocos office by the passengers themselves as there is a fee to pay for the amendment.
In the event of a flight delay, you may normally take the next ferry (subject to availability and ferry company approval) without additional charge, as long as you inform us of your flight delay before departure of the ferry. However, there is no legal entitlement to this rebooking.
In case of delayed/cancelled flights, any request to modify a ferry reservation must be received within 2 hours from the time the airline issues notice of flight delay/cancellation. This means that if you know before takeoff, you must inform us by sending an email to delay(at)seychelles-ferry.com, with your new flight details. If your flight is delayed and you inform us before ferry departure, you will usually be put on the next available ferry, without surcharge. Over the years, this has been handled by the ferry companies without any problems, subject to availability. However, there is no legal entitlement to a free change. If you fail to inform us by sending an email to above mail address at least 2 hrs before ferry departure time (Seychelles local time), you will be considered a no-show by the ferry company, with a 100 % cancellation fee.
b) CAT COCOS BOOKING CANCELLATIONS
All bookings may be cancelled up to 3 working day(s) prior to the departure date and will receive a refund from us, according to our cancellation policy.
Cancellations within 3 working day(s) of departure and no-shows are subject to a 100% cancellation fee.
c) CAT ROSE AMENDMENTS AND CANCELLATIONS
All bookings may be amended and/or cancelled up to 1 day(s) prior to the departure date.
However, if you have already completed the first part of your journey (usually the journey between Praslin and La Digue) and have received a return ticket, you must cancel the journey at least 2 day(s) before departure by e-mailing us, notifying Inter Island Ferry and returning the unused ticket to them.
Note: Working days for amendments are Monday to Friday 08:00 to 15:00 hrs, Saturday 08:00 to 11:00 hrs Seychelles time. Sunday is closed for amendments, so any amendment for travel on Mondays and Tuesdays has to be done directly at the Cat Cocos office within 24 hours of the trip.
In any case, it is your duty to notify us in due time for any cancellation and / or amendment as all refunds will be made by us. Kindly use our cancellation and amendment form.
All ferry tickets have to be paid for in full on this website. Alternatively. you may pay to our bank account which is only possible with enough time to allow for the bank transfer to go through.
We reserve the right to allocate a payment to a waiting invoice, so payments need not be matched with the invoices. So in the unlikely event that you have an unpaid invoice and an on account payment for another ferry trip, we may use your payment for the first unpaid ferry trip.
Site Content, Documentation and Booking information
We may modify the content of the Site and/or terms at any time, and such modification shall be effective immediately upon posting of the modified content and/or terms on the Site and your continued use of or access to this website will be deemed to indicate your acceptance of the modified content and/or terms.
Any information placed on the Site relating to service providers advertised on the Site including, but without limitation, details of the service provider, the facilities available, any details relating to any other services advertised on the Site have been provided by the ferry companies who are independent businesses and are not our agents or employees.
Such information does not constitute any advice or recommendation given by us and we shall not be held liable for inaccuracies or errors in the contents or any of its elements. These independent businesses provide the services in accordance with their own terms and conditions (excluding cancellations policy detailed below) which may limit or exclude their liability to you.
We and our affiliates are not liable for any acts, omissions, breaches or negligence of any such independent businesses or any damages or expenses resulting from the aforesaid. We and our affiliates are not liable for any refunds in the event of overbooking or force majeure or any other cause beyond our control.
As we act as a booking agent, we will have no responsibility for any errors in any documentation except where those errors were made by us.
To confirm a booking, you must be authorized to make the booking by all persons named on the booking and their parent or guardian for all party members who are under 18 years when the booking is made. By making the booking, you are confirming that all persons named on the booking accept the terms and that you will inform the other persons named on the booking of the confirmation details and any other appropriate information. By making the booking you also become responsible for making all payments due under the booking.
You will receive an email confirmation or your bookings.
PLEASE BOOK AS FAR IN ADVANCE AS POSSIBLE, TO AVOID BOOKED-OUT FERRIES! We cannot 100% guarantee confirmation of your Cat Cocos booking if it is made less than 72 hours before departure (96 hours on weekends), even if you received your voucher. This is due to the communication time necessary between us and the ferry companies. We usually work 7 days a week, but the ferry companies don’t. So again: we recommend to make your bookings as far in advance as possible.
Age and Responsibility
You warrant that you are 18 years of age or over and have legal capacity to use the Site and to create a legally binding contract.
You warrant that all personal information submitted during the booking process is correct and you accept financial responsibility for all transactions made under your name or account.
You hereby authorize us to process all personal information about you and the persons named on the booking that has been obtained in connection with your booking. Personal information shall be deemed to include, but not be limited to: any telephone numbers, fax numbers, email addresses, addresses of residences, signatures, ID or passport copies, or any other information belonging to you or your group.
The personal information that the Site collects shall be obtained, processed and transmitted in compliance with European Directives 95/46 and 2002/58, as well as any other such legislation that substitutes, complements and develops it.
Before you travel
We are not liable for damages or losses that may result from travel to any particular destination. The Government of your country may help travellers stay safe overseas. Check with your government for the latest advice on conditions and general information concerning the Seychelles.
It is your responsibility to ensure that you have the relevant travel and health documents before departure for the country you are visiting, which shall include, but is not limited to, any inoculations that may be required, identification and passport. We shall not be liable for any expense incurred resulting from your missing, incomplete or incorrect documentation or any non-compliance with requirements.
You are strongly advised to take out adequate travel insurance prior to arriving in your destination. It is your responsibility to check you have adequate insurance cover. The insurance should cover, amongst other things, the cost of cancellation by you, personal losses, all medical costs and the costs of assistance including return to the your country of residence in the event of an accident or illness.
We will not be liable for any changes, cancellation, effect on your booking, loss or damage suffered by you or for any failure by the ferry companies and/or by us to perform or properly perform any of our respective obligations to you which is due to any event(s) or circumstance(s) if the non-performance is caused by force majeure. By way of example force majeure includes, but is not limited to, war, revolution, terrorist act, closure of borders, epidemic, natural catastrophe or other causes that seriously affect both parties and other unforeseeable causes beyond our control.
Complaints or issues
In the highly unlikely event that you have reason to complain or experience any problems with your ferry provider please inform their staff or management immediately, to enable them to take appropriate action. Kindly also contact us with the details; any company receiving multiple legitimate complaints will be removed from the Site.
Legislation and Courts of Jurisdiction
This agreement will be governed by Seychelles law and any disputes will generally be dealt with by the Seychelles courts. However, we reserve the rights to call a court in Europe instead.