Ferry changes and cancellations
Regarding changes and cancellations, our customer-friendly cancellation policy applies: Up to 1 day before departure you may cancel or change your booking for free if it's a Cat Rose booking. For Cat Cocos bookings, it's 3 work days before departure.
Kindly check our FAQs and our terms and conditions for details.
Please book your ferries only if you are 100 % SURE that you can and will travel.
Latest News
- Ferry timetable for the 2nd part of 2024 is out!13/04/2024 - 11:21
- Spring season: Many ferries fully booked!26/02/2024 - 12:11
- Morning ferry and traffic26/02/2024 - 09:34
- Port fee re-intruduced10/11/2023 - 11:46
FLIGHT DELAYS
Since some of the airlines flying to the Seychelles are experiencing delays and flight cancellations, here is our reminder: If your arriving flight to the Seychelles is late, you must inform us well in advance of the ferry departure! Otherwise your ferry ticket will be lost. Please see details in our FAQs or in our terms and conditions.
Our support hotlines:
Seychelles: (+248) 25 25 250
Monday-Saturday: 12pm to 9pm
Sunday: Closed
Germany: +49-(0)89-420 95 4205
Monday-Sunday: 9am to 6pm
Austria: +43-(0)720-51 21 29
Monday-Sunday: 9am to 6pm
USA: +1-631-2143898
Monday-Sunday: 3am to 12am (EST) / 12pm to 9am (PDT)
All timings are local time!
Monday-Saturday: 12pm to 9pm
Sunday: Closed
Germany: +49-(0)89-420 95 4205
Monday-Sunday: 9am to 6pm
Austria: +43-(0)720-51 21 29
Monday-Sunday: 9am to 6pm
USA: +1-631-2143898
Monday-Sunday: 3am to 12am (EST) / 12pm to 9am (PDT)
All timings are local time!
New rebooking fee, as of 01/01/2023:
Valid for trips from/to Mahé (Cat Cocos ferries) only:
For all amendment requests within 24 hours before departure by customers who are already in the Seychelles, a booking change fee of 10 EUR per ticket will be applicable.
Any change of trip is conditional to seating availability. Changes can only be made directly at the Cat Cocos Offices, with the fee payable directly to them.
Price changes as of 01/01/2023
Unfortunately, the Cat Cocos ferry which goes from / to Mahé is raising the prices for trips after 01 January 2023. To be fair, the last price change was years ago. Also, please note the new luggage allowances. See details on our pricing page.
30 June 2022: Praslin Jetty damaged
Due to the strong winds and resulting high waves, the access bridge to Praslin Jetty at Baie St Anne has been damaged on 30 June 2022.
To ensure passengers’ safety, all passengers travelling from Praslin either by Cat Rose or Cat Cocos, the new temporary embarkation and disembarkation point will be at the New Praslin Jetty, at Eve Island Annex. Your taxi driver will know the location.
This will take effect as of 01 July and will remain in place until the bridge has been repaired.
A Creole Travel coach transfer will be on standby, should passengers who are unaware of the situation still proceed to Baie St Anne Jetty. This coach will transfer clients to the New Jetty.
Unfortunately the incident has also caused a power outage at the offices based at the Baie St Anne Jetty.
With no internet available, those offices will remain closed until further notice.
UPDATE 02 July:
All services will resume back to normal at the existing passenger terminal at Baie Ste Anne Jetty as of Saturday 02nd July 2022 given that the high tide will be at 7pm and will not disturb the operations.